北京嘉华怡和管理咨询有限公司

Qualifications 资格: Ø Hospitality or medicine service background. 服务或医疗工作背景 Ø Good English Communication Competence 良好的英语沟通能力 Pervious concerned working experience is preferred 有相关工作经历优先。 Skills 技能: Ø Courtesy English 礼貌英语的使用能力 Ø Good Communication Skills 良好的沟通技巧 Ø Computer Skills 电脑使用技能 General management skills, such as time management, coordinating skills 一般的管理技能，如时间管理，组织协调技巧等。 Primary Duties 主要职责— Ø Responsible for the requirement and non-medical service request of inpatient and outpatient guest. 负责住院和门诊患者的非医疗请求 Ø Cooperated with other department so that make sure the service is going smoothly. 与其他部门合作，确保服务顺利进行 Ø Resolve complex issues with customers, handle customer complaints and provide,proper feedback when requested. 解决复杂的问题,处理顾客投诉,并提出适当的反馈意见 Ø Keep a good rapport with customer by effective action. 通过有效的行动，维护客户与医院的良好关系 Ø Service VIP and NCICH Members. 接待VIP客户和会员 Ø Collect, follow up and analysis customer’s feedback. 收集并跟进客户反馈意见，进行定期的分析 Ø Ensure the service standard and comfortable of Family Lounge. 确保家庭休息室的服务标准和环境舒适 Ø Control operational performance of Customer Service Team, including front desk