Case Manager（Foreigner Only）

职责描述： Responsible for the medical needs of the expatriate patient population in partnership with the core teams and key care providers. -Establish good relationships and communicate effectively with patients, providing professional advice on patients' medical needs. -Coordinate and provide care that is safe, timely, effective and patient-centered -Develop effective working relations and collaborate with the medical team within the organization throughout the entire case management process -Facilitate multiple care aspects (case coordination, information sharing, etc) -Responsible for the clinic's English translation, including but not limited to translation during medical visits, translation of medical documents, promotional materials -Collect patient’s feedback, follow up and make suggestions for service improvement to maximize patient’s satisfaction -Support the marketing department in promoting activities, including but not limited to embassies, chambers of commerce, international schools and other special channels -Responsible for data management of defined patient population: collecting and analyzing patient’s data as required by core team reviews 任职要求： Skills: -Effective communication skills in English and Chinese -Ability to work with staff from all levels of the organization -Ability to exercise initiative, problem solving and decision making -Outgoing but diplomatic personality -Evidence based, patient centered philosophy of care -Excellent computer skills (Word/Excel/PowerPoint) including being competent in handling and analyzing patient data